Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney Amalfitano

Apopka,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive practice success. Focused on using training, monitoring and morale-building techniques to maximize clinical staff engagement and performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clincal Assistant Manager

Village Medical Centers
Altamonte Springs, FL
03.2023 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Performed HEDIS data collection and abstraction from medical records for multiple health plans.
  • Researched discrepancies between submitted documents and requested information from providers as needed.
  • Collaborated with other departments on initiatives such as educational outreach activities aimed at improving performance outcomes.
  • Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
  • Provided ongoing support and guidance to clinical staff during their training period.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Lead Medical Assistant

Celquest LLC at Winnie Palmer Hospital
Orlando, FL
09.2021 - 03.2023
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Explained treatment procedures and physicians' instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Coordinated the collection of donor tissue between the hospital and donor bank.
  • Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Monitored performance of clinical staff against established metrics.

Lead Medical Assistant

Orlando Health
Orlando, FL
12.2018 - 09.2021
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Communicated effectively with patients regarding their health concerns or questions about treatment options.
  • Evaluated lab specimens according to established protocols before sending them off for further testing.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Oriented and trained new medical assistants on company policy and procedures.
  • Managed physicians surgical and office schedules.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Certified Medical Assistant Extern

Internal Medicine Private Practice, Dr Thomas Harr
Orlando, FL
06.2018 - 11.2018
  • Documented patient care services in the electronic health record.
  • Assisted with minor surgical procedures including dressing changes and suture removals.
  • Answered phones promptly while maintaining a professional demeanor when interacting with patients over the phone.
  • Assisted with scheduling appointments, tests and follow-up visits via phone or computer system.
  • Administered injections, immunizations, venipunctures and other treatments under direct supervision of a physician or nurse practitioner.
  • Ensured exam rooms were properly stocked with supplies and equipment necessary for patient care.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Sales Lead

Macys Department Store
Orlando, FL
01.2017 - 12.2017
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Exceeded department expectations for productivity and accuracy levels.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Conducted regular meetings with sales staff to review goals and objectives.
  • Built repeat customer base by driving excellent loyalty program and data capture.
  • Cross-trained on different positions to best support team during peak periods.

Customer Service Associate

Wawa
Bradenton, FL
04.2016 - 11.2016
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Education

Certified Medical Assistant -

Orange Technical College
Winter Park, FL
10-2018

Bachelor of Science - Health Administration

Valencia College
Orlando, FL

Skills

  • Onboarding and Coaching
  • Patient Relations
  • Proficient in Epic, Touchworks, and Athena EMR System
  • Vital Sign Monitoring
  • HEDIS measures
  • Phlebotomy
  • Medicare Compliance
  • Behavior Redirection
  • Patient Assessments
  • Regulatory Compliance
  • Medical Practice Oversight
  • Medical Procedure Knowledge
  • HIPAA Compliance
  • Staff Development
  • Patient Safety

Certification

  • Certified Medical Assistant, through the American Association of Medical Assistants

Awarded: 11/2018, Renewed 06/01/2023

  • BLS certified, through the American Heart Association

Renewed 05/26/2023

Timeline

Clincal Assistant Manager

Village Medical Centers
03.2023 - Current

Lead Medical Assistant

Celquest LLC at Winnie Palmer Hospital
09.2021 - 03.2023

Lead Medical Assistant

Orlando Health
12.2018 - 09.2021

Certified Medical Assistant Extern

Internal Medicine Private Practice, Dr Thomas Harr
06.2018 - 11.2018

Sales Lead

Macys Department Store
01.2017 - 12.2017

Customer Service Associate

Wawa
04.2016 - 11.2016

Certified Medical Assistant -

Orange Technical College

Bachelor of Science - Health Administration

Valencia College

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Sidney Amalfitano