Sidney Ford Jr.
Chandler,AZ
Summary
Results driven client services professional with extensive experience supporting client accounts and sales initiatives. Known for building strong relationships through effective communication, active listening, and strong interpersonal awareness. Collaborative team player with a positive, solutions-oriented mindset and a proven ability to enhance client satisfaction and support executive-level objectives.
Overview
9
9
years of professional experience
Work History
Sales Representative
FedEx
12.2023 - Current
- Consistently exceeded daily revenue targets, performing well above team averages through effective sales strategies and client relationship management.
- Selected for the Ambassadors Club, recognizing placement among the top 40 sales representatives out of 400+ based on performance and results.
- Drove sales of logistics and transportation solutions to small and medium-sized businesses, identifying client needs and delivering tailored service offerings.
- Acted as a liaison between customers and operations teams to resolve logistical challenges involving drivers and business owners.
- Educated clients on service options, clearly communicating value propositions and benefits to support informed decision-making.
- Developed customized solutions to address customer pain points, improving efficiency and overall client satisfaction.
Service Advisor
Camelback Hyundai
Phoenix, AZ
08.2023 - 12.2023
- Acted as the main point of contact for customers, explained repairs in simple terms, set expectations, and maintained high satisfaction scores through clear communication and follow up.
- Created and managed repair orders, scheduled appointments, and coordinated with technicians to ensure timely and accurate service delivery while maximizing shop efficiency.
- Recommended maintenance and repair services based on vehicle needs, consistently meeting and exceeding sales targets and increasing average repair order value.
Customer Experience Specialist
AvantStay
Remote
08.2022 - 05.2023
- Fielded guests’ communication via phone, text, and email resolving 30-35 experience issues per shift.
- Maintained a calm demeanor in order to better help guests through troubles such as lockouts, electrical failures, and property issues.
- Acted as the liaison between the guest, property owners, and field service teams.
Warehouse Associate
Cardinal Health
Phoenix, AZ
01.2022 - 08.2022
- Maintained accurate inventory records using warehouse management systems to support order fulfillment.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Trained new associates on proper handling techniques and operational procedures for warehouse tasks.
Quality Assurance Analyst
StockX
Phoenix, AZ
05.2018 - 12.2021
- Collaborated with development teams to enhance product quality through continuous feedback.
- Analyzed test results and reported findings to ensure compliance with quality standards.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Sales and Leasing Consultant
Mark Taylor Residential Inc
Chandler, AZ
06.2017 - 05.2018
- Developed and maintained strong relationships with clients, ensuring high levels of customer satisfaction.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Boosted team performance by sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
Education
B.A. - Innovation & Society
Arizona State University
Tempe, AZ05.2019
Skills
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Upselling and cross selling
- Territory management
Timeline
Sales Representative
FedEx
12.2023 - Current
Service Advisor
Camelback Hyundai
08.2023 - 12.2023
Customer Experience Specialist
AvantStay
08.2022 - 05.2023
Warehouse Associate
Cardinal Health
01.2022 - 08.2022
Quality Assurance Analyst
StockX
05.2018 - 12.2021
Sales and Leasing Consultant
Mark Taylor Residential Inc
06.2017 - 05.2018
B.A. - Innovation & Society
Arizona State University