Summary
Overview
Work History
Skills
Timeline
Generic

Sidney Gresham

Moore,USA

Summary

I'm someone who truly values customer service and believes in putting in the hard work to get the job done right. I'm skilled at providing excellent assistance to customers/patients needs accurately. Having experience in fast-paced settings, I'm quick to solve any issues that arise. I'm excited to bring my expertise, skills, and dedication to your team.

Overview

4
4
years of professional experience

Work History

Guest Services Coordinator

Post Oak Toyota
04.2024 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Booked appointments, accepted payments and answered guest questions.

BDC Agent

Confidence Ford of Norman
02.2023 - 03.2024
  • Manages incoming calls, schedules appointments, and performs outgoing calls in search of service leads
  • Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.

Laboratory Support I

SSM Health St. Anthony Hospital
11.2021 - 01.2023


  • I perform phlebotomy and/or waived testing
  • I may also perform a variety of general clerical duties to support the laboratory department, including receptionist and secretarial support, admission activities, and order entry processing
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Customer Service Specialist

Best Buy
05.2021 - 03.2023
  • I helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Engaging in customers using acquired skills to complete and support the customer experience


Lead Cashier

Academy Sports & Outdoors
07.2020 - 04.2021
  • I was responsible for ensuring the cashier team provided a fast, friendly, and accurate checkout experience for all customers, while balancing registers for the following day

Skills

  • 5 years - Customer Service
  • 4 years - Cash Handling
  • 2 years - Sales
  • 15 years - Phlebotomy
  • 15 years - Patient Care
  • 2 years - Call Center
  • 2 years - Inbound Call Management
  • 15 years - Venipuncture
  • Strong multitasking
  • Order of draw
  • Data Entry
  • Medical terminology knowledge

Timeline

Guest Services Coordinator

Post Oak Toyota
04.2024 - Current

BDC Agent

Confidence Ford of Norman
02.2023 - 03.2024

Laboratory Support I

SSM Health St. Anthony Hospital
11.2021 - 01.2023

Customer Service Specialist

Best Buy
05.2021 - 03.2023

Lead Cashier

Academy Sports & Outdoors
07.2020 - 04.2021

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Sidney Gresham