Sidney Jordan
Southfield,MI
Summary
Highly motivated Healthcare professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Service Representative
Henry Ford Hospital
08.2021 - Current
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Collected payments and entered charges into computer system.
- Responsible for verifying insurance benefits and advised patients of financial responsibility
- Trained new personnel regarding company operations, policies
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front and Back Office Lead Medical Assistant
Ark Multispecialty Clinic
10.2018 - 08.2021
- Triaged patients, documenting vital signs and health history into EMR.
- Collected and prepared lab specimens for diagnostic evaluation.
- Scheduled appointments, registered patients, verified patient insurance coverage and collected required co-payments.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Back Office Lead Medical Assistant
Rontal Clinic
04.2012 - 06.2017
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented vital signs and health history into EMR
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Managed doctors daily schedule and scheduled surgical procedures
Education
Bachelor of Arts - Sociology
Oakland University
Rochester, MI12.2023
Skills
- Interpersonal Skills
- Adaptability
- Multitasking
- Computer Proficiency
Certification
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
Timeline
Clinic Service Representative
Henry Ford Hospital
08.2021 - Current
Front and Back Office Lead Medical Assistant
Ark Multispecialty Clinic
10.2018 - 08.2021
Back Office Lead Medical Assistant
Rontal Clinic
04.2012 - 06.2017
Bachelor of Arts - Sociology
Oakland University
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