sidney lee
Texarkana,Texas
Overview
4
4
years of professional experience
Work History
Office Coordinator
Christus St Michael Hospital
Texarkana, Texas
04.2023 - Current
- Answered incoming phone calls and provided assistance to callers with questions or concerns
- Verified patient demographic information and updated it in electronic health records
- Scheduled appointments for patients based on provider availability and patient preferences
- Registered, scheduled and checked in patients with accurate use of electronic record system
- Scanned medical records and processed Release of Information forms
Patient Advocate
Healthcare Express
Texarkana, Texas
05.2022 - 01.2023
- Followed up on billing-related phone calls and resolved issues
- Educated patients on services, insurance coverage and payment liabilities
- Verified and input patient insurance information into internal system
- Established payment plans for patients needing additional time to meet obligations
Patient Service Representative
Genesis Primecare
Texarkana, Texas
08.2021 - 04.2022
- Oversaw front desk operations to maintain lobby, check in patients, and coordinate general office reception
- Coordinated new intake documentation, HIPAA-mandated releases, and other patient and office forms
- Answered calls, scheduled appointments, and coordinated registrations
- Coordinated communication between patients, family members, and medical staff
Timeline
Office Coordinator
Christus St Michael Hospital
04.2023 - Current
Patient Advocate
Healthcare Express
05.2022 - 01.2023
Patient Service Representative
Genesis Primecare
08.2021 - 04.2022
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