SIDNEY LHERISSON
Roosevelt,NY
Summary
Reliable and friendly worker who quickly learns and masters new concepts and skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Waiter/Data entry
01.2013 - Current
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Resolved problems promptly and escalated larger concerns to management.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
- Promoted and endorsed the company to bring in new business.
- Greeted guests and communicated about wait time.
- Promptly and consistently reset tables with spotless service ware.
- Delivered exceptional, friendly and fast service.
- Checked on table at appropriate intervals to refill drinks and respond to requests.
UBIF Technician
Samsung
05.2022 - 02.2025
- Fixing customers' issues regarding hardware or software issues.
- Skillfully repairing and having knowledge of internal components within Samsung products in order to do repair.
- Accurately removing hardware components without damaging small components in order to do a repair on devices.
- Creating repair tickets for customers in order to accurately document what repair is being done on device and what is being replaced.
- Running diagnostics on the device to also make sure the device is fully functional.
- Maintaining the repair room and repair equipment to assure everything is working properly to prevent any accidental damage.
- Supporting service associates regarding any knowledge or assistance they may need to accurately explain issues that happened to customers and why it did.
- Certifying pre-owned devices to make sure all returned devices through retail are fully functional and are ok to sell as open box devices.
Sales/Service Associate
Samsung
07.2021 - 05.2022
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Being well informed on product knowledge to reciprocate to customers to give full knowledge.
- Achieving daily target revenues working as a team in order to achieve it.
- Helping customers get checked in and running diagnostics on devices who were having issues with software and hardware issues.
- Maintaining the sales floor in order to keep the environment appealing for customers by inspecting display devices and making sure everything is clean.
- Assisting customers who purchased devices by helping them to transfer old data from old devices to new as well as teaching them how for future reference.
Sales Associate
DSW
03.2021 - 07.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
Crew Member
Dunkin Donuts
08.2019 - 07.2021
- Working the cash register in order to serve customers.
- Cleaning and maintaining the shop in order to ensure a safe and healthy environment for customers and crew members.
- Help do the baking in order to ensure customers have what they are looking for when they arrive at our store.
- Responsibility creating beverages and food ordered by customers in order to satisfy customers needs.
- Brew and grind coffee and stocking up cups and food items in order to make sure we are never down on things needed to provide customers.
Preloader
UPS
09.2018 - 12.2018
- Responsibilities lowering and sliding packages that weigh 0 - 100 lbs.
- Help sort packages to specific truck loads.
- Scan each package to confirm package arrival and condition.
- Use an extended loader to assist me with loading packages in cornerstone order.
- Following packing label to ensure parcels are on correct trucks.
Education
Liberal Arts
Nassau Community College
Garden City, NYSkills
- Adaptive team player
- Consistent worker
- Fast typer
- Self-Motivation
- Ability to work under pressure
- Flexible
Certification
Foundations of cybersecurity certificate.
Timeline
UBIF Technician
Samsung
05.2022 - 02.2025
Sales/Service Associate
Samsung
07.2021 - 05.2022
Sales Associate
DSW
03.2021 - 07.2021
Crew Member
Dunkin Donuts
08.2019 - 07.2021
Preloader
UPS
09.2018 - 12.2018
Banquet Waiter/Data entry
01.2013 - Current
Liberal Arts
Nassau Community College