Sidney Martinez

(NSA 2022-NSA II 2024)

• Maintained student database and electronic records for each student contact.
• Answered student inquiries and resolved problems related to curriculum and tier 1 technology support.
• Provided support and guidance to students experiencing academic and personal troubles.
• Enhanced student satisfaction by providing personalized academic advising and support.
• Created interactive excel spreadsheets for entire team to help them better organize their day.
• Hosted team meetings going over specific team and department statistics.

• Making outbound calls to people interested in receiving additional information and require necessary information to continue on.
• Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

• Licensed sales agent helping Medicare holders find coverage within their Medicare plans
• Worked on the phones & computer by collecting personal information, medications, going over their personal needs and placing them into plans that will benefit them.
• Provided coverage option information to assist clients in protecting assets.
• Promoting products and services using upselling and other sales strategies.
• Exceeded corporate quotas for monthly policy sales.

• Working with adults who have mentally disabilities
• Documented all interactions for correct billing, specify in detail what interaction was, remind members of medical appointments/ medication management
• Helped coordinate appointments, bill payments, SSI documentations and more.
• Informed program participants of community resources, mental health counseling and job placement services.
• Provided support to program participants by arranging services and sourcing relevant support.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Encourage procedures are being practiced,
• Worked with management team to implement proper division of responsibilities.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.