Sidney Neal

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

• Did inbound calls,I started out doing fraud and transferred calls to claims ,sending checks ,ending the job doing claims filing fraud claims dispute transactions for card holders
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Clean lobby take orders drive thru cashier

• Take orders clean lobby
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Cleaning rooms ,doing laundry

• Cleaning the school ,bathrooms classrooms
• Waxing floors

• Wash dishes ,
• clean lobby
• take orders

• Sitting guest down
• ,coordinate tables make drinks