Sidney Pardo
Wellington,FL
Summary
A productive and upbeat individual with experience in customer service, patient care, and manual labor.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
NYU Langone Health
01.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Familiar with popular software's used in the medical field such as Epic, Microsoft Excel, etc.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Front Desk Receptionist
Lux Salon
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Restaurant Server
Cheddar‘s Scratch Kitchen
04.2023 - 01.2024
- Cultivated warm relationships with customers.
- Worked with POS system to place orders, and manage tabs.
- Experienced in working behind the bar as a barback, assisting the bartender on duty
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Boosted sales by effectively upselling premium products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Warehouse Package Handler
UPS
09.2022 - 04.2023
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Worked with supervisor's to make sure that each truck was loaded and left the warehouse on schedule
- Efficiently worked with other package handlers in order to maintain a great work pace
Customer Service / Stock Associate
Hollister Co
05.2021 - 10.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reviewed printed tickets or digital orders to identify item numbers and merchandise locations.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into
purchasing decisions. - Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
Education
LPN License -
A1 Allied Health Training
West Palm Beach, FL10-2025
High School Diploma -
Xaverian High School
Brooklyn, NY06-2021
Skills
- Critical Problem-Solving
- Team Collaboration
- Quality Assurance
Timeline
Patient Access Representative
NYU Langone Health
01.2024 - Current
Front Desk Receptionist
Lux Salon
01.2024 - Current
Restaurant Server
Cheddar‘s Scratch Kitchen
04.2023 - 01.2024
Warehouse Package Handler
UPS
09.2022 - 04.2023
Customer Service / Stock Associate
Hollister Co
05.2021 - 10.2021
LPN License -
A1 Allied Health Training
High School Diploma -
Xaverian High School
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