SIDNEY PARKER
Jerseyville,Illinois
Summary
Experienced banking professional with expertise in customer service and account management with 5 years of banking experience. Skilled in leadership, team development, and problem solving.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/NEW ACCOUNTS REPRESENTATIVE
Carrollton Bank (Jerseyville Banking Center)
07.2020 - Current
- Opening various new accounts, including checking, savings, CDs, money markets, business accounts, HSA, and ensuring accurate data entry and compliance with the bank's policies.
- Collected and verified all required documentation from new customers consolidating the new account setup process and maintaining organized records.
- Provided detailed information to clients regarding interest rates, account features, and bank services.
- Trained and mentored new staff on customer service best practices, account opening procedures, and improving team efficiency.
- Assisted customers with digital online banking enrollment and navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
LOAN ADMINISTRATION SPECIALIST
Carrollton Bank (Jerseyville Banking Center)
05.2022 - 01.2024
- Processed and documented consumer, commercial, and real estate loans.
- Coordinated with title companies, insurance agencies, and internal departments to secure necessary documentation, and having the proper collateral management.
- Monitored financial statements, insurance requirements, and ensuring the bank had up to date records.
- Updating loan documentation as needed, reconciling general ledger accounts for closing costs, ordering real estate and commercial appraisals, and meeting certain deadlines before the loan closing.
- Provided exceptional reliability and dependability to my co-workers to ensure the loan was booked and processed the same day as the loan closing.
Godfrey Auto Spa (Family Owned Car Wash)
01.2014 - 01.2020
- Provided exceptional customer service by washing vehicles, handling transactions with accuracy, and encouraging a positive customer interaction from an early age.
Education
BACHELOR OF SCIENCE - Business Management, Business Administration
Missouri Baptist University
01.2023
ASSOCIATE IN SCIENCE - undefined
Lewis and Clark Community College
05.2021
Skills
- Customer relations
- Problem resolution
- Relationship building
- Follow-up skills
- Prioritization
Training
- ACCOUNTING CLERK - Lewis and Clark Community College Dec 2021
- MANAGEMENT - HUMAN RESOURCES - Lewis and Clark Community College May 2022
- YEARLY COMPLIANCE TRAINING 2019 - 2025
Timeline
LOAN ADMINISTRATION SPECIALIST
Carrollton Bank (Jerseyville Banking Center)
05.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE/NEW ACCOUNTS REPRESENTATIVE
Carrollton Bank (Jerseyville Banking Center)
07.2020 - Current
Godfrey Auto Spa (Family Owned Car Wash)
01.2014 - 01.2020
ASSOCIATE IN SCIENCE - undefined
Lewis and Clark Community College
BACHELOR OF SCIENCE - Business Management, Business Administration
Missouri Baptist University
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