SIDNEY PEOPLES
Chicago,IL
Summary
I will be an Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. i am a responsible individual with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
Chicago, IL
06.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Customer Service Associate
Walgreens
Chicago, IL
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Walmart
Nashville, TN
06.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Sales Associate
Bath and body works
Nashville, TN
08.2021 - 09.2021
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Used POS system to process sales and refund transactions
- Located merchandise on racks or shelves and delivered to customers
- Cleaned and organized sales floor in accordance with company merchandising standards
Education
High School Diploma -
Cane Ridge High School
Nashville, TN05.2022
Bachelor Of Science (B.S.) - Nursing
University of Memphis
Memphis, TN05.2026
Skills
- Adaptability and Flexibility
- Clear Communication
- Customer Service
- Dependable and Cooperative
- Heavy Lifting
- Teamwork and Collaboration
- Prescription filling
- Attention to detail
- Record keeping
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance verification
- Drug safety
- Pharmaceutical calculations
- Advanced math skills
- FDA drug safety guidelines
- Team coordination
- Analytical thinking
- Processing payments
- Pharmacy operations
- Patient profile setup
- Relationship building
Timeline
Pharmacy Technician
Walgreens
06.2024 - Current
Customer Service Associate
Walgreens
02.2024 - Current
Cashier
Walmart
06.2023 - 08.2023
Retail Sales Associate
Bath and body works
08.2021 - 09.2021
Bachelor Of Science (B.S.) - Nursing
University of Memphis
High School Diploma -
Cane Ridge High School