Sidney Rucker
Dallas,TX
Summary
Energetic professional with 10+ years of customer service experience driven to learn, motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced in management and development of new business opportunities.
Overview
11
11
years of professional experience
Work History
General Manager
Shayna's Place
Dallas, TX
01.2023 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems while conducting interviews.
- Contacted businesses about doing caterings and special events through our company
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
Bourbon Bowl
Greensboro, NC
07.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Culinary Specialist
Army
Colorado Springs, CO
01.2015 - 06.2018
- Managed the preparation of meals for 500+ customers with a team of 5-15 personnel, while maintaining fantastic customer service and cleanliness
- Coordinated small/large events anywhere from 5-100 people each event
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
Cashier/Cook
Chick Fil A
Kernersville, NC
07.2012 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
East Forsyth
Kernersville, NC06.2014
Skills
- Customer service
- Communication skills
- Management
- Marketing
- Leadership Training
- Sales
Timeline
General Manager
Shayna's Place
01.2023 - Current
Server
Bourbon Bowl
07.2022 - 10.2022
Culinary Specialist
Army
01.2015 - 06.2018
Cashier/Cook
Chick Fil A
07.2012 - 12.2014
High School Diploma -
East Forsyth