Sidney Tucker
Gulf Breeze,FL
Summary
Friendly and dedicated professional committed to excellence, driven by a strong work ethic in every opportunity. Long-term aspirations include home ownership and becoming a professional pilot, reflecting a passion for growth and ambition. Eager to contribute positively to any team while continuously pursuing personal and professional development. Enthusiasm for new challenges ensures a proactive approach to achieving goals and making a meaningful impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manger
Envoy Air
10.2024 - Current
- Achieved consistent on-time departures by managing a team of 80 employees and maintaining rigorous safety standards. Cultivated a supportive work environment that empowered employees to excel in their roles.
Customer Service Agent
Envoy Air
11.2022 - 10.2024
- Oversaw safety measures for crew and passengers, promoting a secure operational environment. Directed efforts to achieve on-time departures, optimizing workflow above and below the wing. Fostered collaboration among team members to enhance service quality for passengers.
Waiter
La Casa Crimson
08.2022 - 09.2022
- Achieved effective public engagement in fast-paced environments. Maintained calm and professionalism during intense public scrutiny, particularly throughout the COVID-19 crisis. Strengthened team dynamics and response strategies in high-pressure situations.
Student
Airline Transport Professionals
12.2021 - 09.2022
- Stressful. Learning new skills without any sort of break, as this was the fast-track program. Working in extreme situations and under (potentially) extreme pressure were the hallmarks of my time in the program. Taught peers.
Maintenance
Hyundai Motor Manufacturing, Alabama
05.2021 - 11.2021
- Achieved optimal production line performance through effective management and maintenance strategies. Cultivated partnerships with management to enhance operational efficiency.
Student/ Line Worker/ Maintenance
Mercedes Mechatronics
08.2018 - 04.2021
- Achieved effective balance between academic and work responsibilities, demonstrating strong multi-tasking capabilities. Enhanced time management skills, contributing to successful job performance in a long-term role.
Education
Certificate of Completion -
Airline Transport Professionals (ATP)
09-2022
Applied Science - Industrial Electronics Technology
Shelton State Community College
Tuscaloosa, AL12-2020
Short-Term Certificate - Industrial Maintenance
Shelton State Community College
Tuscaloosa, AL12-2020
Skills
- Friendly
- Team player
- Record-keeping
- Physically healthy
- Hardworking
- Extra availability
- Handle stress well
- Patience/ Troubleshooting
- Strong work ethic
- Patience and composure
- Customer service
- Cleanliness and hygiene
Accomplishments
- Supervised team of 80 staff members.
- Achieved Pilots License by completing Flight Program with accuracy and efficiency.
Certification
- Certified Ground Security Coordinator, Envoy Air
Timeline
Customer Service Manger
Envoy Air
10.2024 - Current
Customer Service Agent
Envoy Air
11.2022 - 10.2024
Waiter
La Casa Crimson
08.2022 - 09.2022
Student
Airline Transport Professionals
12.2021 - 09.2022
Maintenance
Hyundai Motor Manufacturing, Alabama
05.2021 - 11.2021
Student/ Line Worker/ Maintenance
Mercedes Mechatronics
08.2018 - 04.2021
Applied Science - Industrial Electronics Technology
Shelton State Community College
Short-Term Certificate - Industrial Maintenance
Shelton State Community College
Certificate of Completion -
Airline Transport Professionals (ATP)