Dynamic Insurance Verification Specialist with a proven track record at Welch Dental Group, excelling in HIPAA compliance and patient confidentiality. Demonstrated exceptional communication skills while ensuring timely insurance benefit verifications, enhancing patient satisfaction and operational efficiency. Recognized for meticulous attention to detail and effective coordination in fast-paced environments.
Work History
Insurance Verification Specialist
Welch Dental Group
Katy Tx
Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Appointment Setter
John Casablancas Model & Talent Management
Houston Tx
Set appointments with salespeople and potential customers.
Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Answered phone calls and answered questions from potential customers.
Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
Scheduled and confirmed appointments and meetings for senior management team.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Office Manager
Poor Farm’s Wrecking Service
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
