Sidonia Peyton
Eastlake
Summary
Led initiatives to enhance tenant relations and streamline project management, resulting in improved operational efficiency. Ensured compliance with safety standards through regular inspections and proactive communication. Developed effective training programs that aligned with organizational goals, fostering team growth and productivity.
Overview
20
20
years of professional experience
Work History
Property Manager
Gator Investments
Shaker Heights
09.2022 - Current
- Managed tenant relations, resolving concerns and enhancing communication.
- Conducted regular property inspections, ensuring compliance with safety standards.
- Maintained accurate financial records, monitoring income and expenses to support property management.
- Coordinated multiple projects with competing deadlines, ensuring timely completion.
Training Supervisor
Concentrix
12.2014 - 10.2022
- Coordinated onboarding processes for new team members and facilitated orientation sessions.
- Collaborated with management to align training initiatives with organizational goals, enhancing program relevance.
- Developed training materials, manuals, procedures, and visual aids to support achievement of organizational goals.
- Monitored training effectiveness through staff feedback and assessments, ensuring alignment with learning objectives.
- Evaluated training materials for relevance and updated content.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
Training Instructor
Asurion
09.2006 - 11.2014
- Instructed students through lectures, demonstrations, role playing, and hands-on activities to enhance engagement and understanding.
- Monitored trainee progress during classes, adjusting instruction to optimize learning outcomes.
- Fostered a positive learning environment using effective classroom management techniques to support student success.
- Created content for online courses utilizing various software platforms and multimedia tools.
Education
High School - Regents Diploma
East Aurora New York
East Aurora, New YorkSkills
- Property maintenance
- Lease management
- Compliance monitoring
- Financial reporting
- Budget oversight
- Project management
- Employee training
- Effective communication
Personal Information
Title: Instructor Technical Team Manager
References
Available upon request.
Leadership
Tier 4 Instructor. Out of a team of forty-three instructors and three training managers, myself and one other trainer delivered “Leaders Developing Leaders” training for Asurion. We trained and developed companywide employees in all positions to better understand the role of a leader and how impactful they truly are. I have consistently piloted new technology or processes within the training department. On a daily basis I use macOS with the Microsoft Office Suite, to include iOS and Android.
Communication
I am a dedicated leader with the natural ability to bring people together creating a genuinely bonded team. Together these teams achieve their peak performance. A total of eighteen years in world class customer service and administration. Specializing in technical remote virtual environments beginning in 2006.
Timeline
Property Manager
Gator Investments
09.2022 - Current
Training Supervisor
Concentrix
12.2014 - 10.2022
Training Instructor
Asurion
09.2006 - 11.2014
High School - Regents Diploma
East Aurora New York