Sidra Catus
Beckley,WV
Summary
Dynamic professional with a proven track record at Frontier Communications and Bell Atlantic, excelling in customer service and data entry. Demonstrated leadership in managing critical work orders and resolving complex issues, enhancing operational efficiency. Known for exceptional problem-solving abilities and a personable approach, consistently delivering results beyond expectations.
Overview
35
35
years of professional experience
Work History
Assignment Administrator
Frontier Communications
05.2018 - Current
- Work with technicians changing facilities, provisioning internet ports, and programming dial tone and other services that Frontier offers.
- Work with copper and fiber facilities.
- Work with service orders and other work requests, processing work items to meet deadlines and critical dates.
- Handle calls and chats for information and problem resolution from other departments.
Operator
Bell Atlantic
05.1990 - 05.2018
- Looked up telephone numbers for customers.
- Break in on calls for emergencies.
- Make 911 emergency calls for customers dialing in to 411 instead of 911.
Education
No Degree -
West Virginia University
Morgantown, WVSkills
- Customer service
- Problem-solving
- Attention to detail
- Personable and approachable
- Resourceful and analytical
- Honest and ethical
- Leadership
Timeline
Assignment Administrator
Frontier Communications
05.2018 - Current
Operator
Bell Atlantic
05.1990 - 05.2018
No Degree -
West Virginia University
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