Siearra Pugh
Oak Creek
Summary
Strategic Human Resources Manager with over 8 years of experience in HR operations, payroll administration, employee relations, and talent acquisition. Led policy development, improved employee engagement, and ensured compliance with regulations. Expertise in recruitment, onboarding, performance management, and workforce planning, with a focus on fostering positive workplace cultures and aligning HR initiatives with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Best Care Homes
greenfield
2023.06 - Current
- * Lead all human resources functions for a multi-site residential care organization.
* Manage full-cycle recruitment, interviewing, hiring, onboarding, and retention initiatives.
* Process and oversee payroll, ensuring timely and accurate employee compensation.
* Maintain payroll records, employee compensation data, benefit deductions, and
timekeeping systems.
* Develop and implement HR policies, procedures, and employee handbook updates.
* Provide guidance to management regarding employee relations, disciplinary actions,
corrective action plans, and workplace investigations.
* Coordinate employee training programs, leadership development initiatives, and
compliance training.
* Ensure compliance with federal, state, and local employment laws and healthcare
regulations.
* Administer employee benefits, leave management programs, and HRIS systems.
* Conduct workforce planning and support organizational growth initiatives.
* Analyze HR metrics and provide strategic recommendations to leadership.
* Foster a positive workplace culture focused on employee engagement and retention.
Human Resources Generalist
Country View Assisted Living
Oak Creek
2018.01 - 2023.06
- * Supported daily human resources operations for a long-term care organization.
* Assisted with recruitment, interviewing, onboarding, orientation, and employee retention
programs.
* Processed payroll and maintained accurate payroll and employee records.
* Reviewed employee timekeeping records and resolved payroll discrepancies.
* Administered employee benefits and assisted with leave management programs.
* Maintained personnel files and ensured compliance with employment regulations.
* Assisted management with employee relations matters, performance evaluations, and
disciplinary processes.
* Coordinated employee training, continuing education requirements, and compliance
programs.
* Generated HR reports and maintained confidential employee documentation.
* Supported organizational initiatives to improve employee satisfaction and retention.
Assessment Specialist (Temp)
Manpower Staffing
Milwaukee
2017.10 - 2018.01
- * Conducted applicant assessments, screenings, and employment evaluations.
* Assisted recruiters with candidate sourcing and placement recommendations.
* Maintained applicant records and recruitment documentation.
* Supported workforce development and staffing initiatives.
* Provided administrative support throughout the hiring process.
Customer Service Representative
JCPenney Call Center
Milwaukee
2016.04 - 2018.01
- * Delivered exceptional customer service in a high-volume call center environment.
* Resolved customer inquiries, complaints, and account issues efficiently.
* Maintained accurate customer records and documentation.
* Demonstrated strong communication, conflict-resolution, and problem-solving skills.
* Consistently exceeded performance and customer satisfaction metrics.
Education
Bachelor of Arts - Bachelor of Business Administration (BBA)
Arizona State University
Tempe, AZ2021-06
Skills
- * Payroll Administration & Processing
* HRIS Systems
* Applicant Tracking Systems (ATS)
* Employee Relations Management
* Benefits Administration
* Timekeeping & Attendance Systems
* Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Workforce Analytics & Reporting
* Recruitment & Onboarding Platforms
* Personnel Records Management
* Performance Management Systems
* Compliance Tracking & Documentation - Succession planning
Certification
- * SHRM Certified Professional (SHRM-CP)
* Human Resource Information Systems (HRIS) Certification
Affiliations
- * Human Resources Management
* Payroll Administration
* Employee Relations
* Talent Acquisition & Recruitment
* Employee Onboarding
* Performance Management
* Compensation & Benefits Administration
* HR Compliance
* Policy & Procedure Development
* Employee Engagement
* Training & Development
* Workforce Planning
* Conflict Resolution
* HRIS Management
* Strategic Planning
* Leadership Development
* Organizational Development
* Leave Management
* Employee Retention Strategies
Timeline
Human Resources Manager
Best Care Homes
2023.06 - Current
Human Resources Generalist
Country View Assisted Living
2018.01 - 2023.06
Assessment Specialist (Temp)
Manpower Staffing
2017.10 - 2018.01
Customer Service Representative
JCPenney Call Center
2016.04 - 2018.01
Bachelor of Arts - Bachelor of Business Administration (BBA)
Arizona State University