Siedah Murphy
Dallas ,Ga
Summary
Behavior Technician with years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
US Bank
06.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Registered Behavior Technician
BPI
10.2020 - 04.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Crew Member
Taco Bell
05.2011 - 04.2012
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Clean, stock, and restock workstations and display cases
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
Cashier
Walmart
10.2010 - 05.2011
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
Post Graduate - Applied Behavior Analysis
UMASS Global
Irvine, CA10.2024
M.B.A. management -
COLORADO TECHNICAL UNIVERSITY
06.2020
B.S. Healthcare Administration -
GRAND CANYON UNIVERSITY
06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Data Collection
- Staff Training
- Live chat support
- Behavior Reduction Strategies
- Prompting Techniques
- Discrete Trial Training
- Visual supports
Timeline
Customer Service Representative
US Bank
06.2022 - 10.2022
Registered Behavior Technician
BPI
10.2020 - 04.2022
Crew Member
Taco Bell
05.2011 - 04.2012
Cashier
Walmart
10.2010 - 05.2011
Post Graduate - Applied Behavior Analysis
UMASS Global
M.B.A. management -
COLORADO TECHNICAL UNIVERSITY
B.S. Healthcare Administration -
GRAND CANYON UNIVERSITY