Siena Kinnear
High School Student
Pleasanton,CA
Summary
Friendly Barista, Order taker and Coach with great people skills and sales and coach experience. Dedicated to creating personalized customer experiences while offering expertise in coffee and ice cream production, and preparation. Able to execute directions, with a strong knowledge of business operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Order Taker
Meadowlark Drive-thru Dairy
02.2023 - Current
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
Crew Member
Zolo Coffee Roasters
04.2021 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Coach
Mustang Soccer League
11.2019 - Current
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
Education
High School Diploma -
Amador Valley High School
Pleasanton, CA05.2025
Skills
- Account updating
- Creative Thinking
- Task Prioritization
- Filing and Recordkeeping
- Multitasking
- Customer Engagement
- Initiative and Self-Motivation
- Sports fundamentals
- Collaborative Approach
- Team motivation
- Athletic Training and Motivation
Timeline
Order Taker
Meadowlark Drive-thru Dairy
02.2023 - Current
Crew Member
Zolo Coffee Roasters
04.2021 - Current
Coach
Mustang Soccer League
11.2019 - Current
High School Diploma -
Amador Valley High School
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