Siena Rose Mancuso
Henderson,NV
Summary
Dynamic professional with extensive experience in customer service and documentation, notably as a Medical Scribe at Scribeamerica. Proven ability in problem resolution and team collaboration, ensuring high-quality patient care and guest satisfaction. Skilled in EMR systems and effective communication, consistently enhancing operational efficiency and fostering positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Revere Golf Club
Henderson, NV
11.2024 - 06.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Medical Scribe
Scribeamerica
03.2020 - 08.2024
- Served as Chief Scribe in the Emergency Department, ensuring accurate and timely documentation of patient encounters
- Trained and supervised a team of scribes
- Traveled to Tacoma, Washington as a Travel Scribe from September 2021 to December 2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
Bartender
Minus 5 Icebar
08.2020 - 08.2021
Hospitality
Buffalo Wild Wings
07.2017 - 04.2020
- Company Overview: Hospitality
- Hospitality
Lifeguard
Mandalay Bay
08.2016 - 07.2017
Education
Bachelor of Science - Kinesiology
University of Nevada Las Vegas
05.2021
High School Diploma -
Green Valley High School
06.2017
Skills
- Problem Resolution
- EMR Systems
- Communication skills
- Workflow Understanding
- Strong Planning Skills
- Quality Improvement Activities
- Physiology Knowledge
- Documentation Skills
- Staff Evaluations
- Staff Management
- Customer service
- Team collaboration
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Accomplishments
- Supervised team of 14 staff members.
- Completed 80 hours of Phlebotomy work at Nevada Fertility Center.
- UNLV Cheerleader 2017-2021.
- Earned 1st place at the UCA cheerleading national championship with UNLV Cheer.
- Volunteered at multiple elementary schools in Nevada.
References
Johnny Fong:
Cell: 858-220-0422
Karley Hughes:
Cell: 702-278-8804
Timeline
Server
Revere Golf Club
11.2024 - 06.2025
Bartender
Minus 5 Icebar
08.2020 - 08.2021
Medical Scribe
Scribeamerica
03.2020 - 08.2024
Hospitality
Buffalo Wild Wings
07.2017 - 04.2020
Lifeguard
Mandalay Bay
08.2016 - 07.2017
Bachelor of Science - Kinesiology
University of Nevada Las Vegas
High School Diploma -
Green Valley High School
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