Summary
Overview
Work History
Education
Skills
Timeline
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Sienna Quintanilla

Saint Paul,MN

Summary

Proven track record in enhancing customer loyalty and streamlining service operations at AutoZone, showcasing exceptional problem-solving and customer service skills. Expert in managing high-stress situations and multitasking across roles, from server/hostess to professional cleaner, achieving significant improvements in client satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

AutoZone
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server/Hostess

Dennys Restaurant
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Professional Cleaner

Homaglow
05.2023 - 08.2023
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Used time management and efficient cleaning methods to meet deadlines.

Elderly Caregiver

Home Health Worker
11.2022 - 06.2023
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

Minnesota Online High School
Saint Paul, MN
06.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listeningca
  • Critical Thinkingre
  • Meal Preparation
  • Personal Hygiene Assistance
  • Relationship Building
  • Time Management
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Self-Motivation and Initiative
  • Multitasking proficiency
  • Deep cleaning expertise

Timeline

Customer Service Representative

AutoZone
01.2024 - Current

Server/Hostess

Dennys Restaurant
09.2023 - 12.2023

Professional Cleaner

Homaglow
05.2023 - 08.2023

Elderly Caregiver

Home Health Worker
11.2022 - 06.2023

Minnesota Online High School

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Sienna Quintanilla