Sienna Rios
Frisco,TX
Summary
Results-driven individual with expertise in customer service. Recognized for enhancing customer satisfaction and operational efficiency through effective problem-solving and adaptability.
Licenses: Food Managers License
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dutch Bros Coffee
McKinney, Texas
10.2025 - Current
- Managed daily inventory to ensure product availability and freshness.
- Resolved customer inquiries and issues to improve satisfaction.
- Developed processes for monitoring customer satisfaction levels.
- Trained new team members on coffee preparation techniques to ensure consistency.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista
Summer Moon Coffee
Frisco, Texas
03.2025 - 10.2025
- Greeted customers and took orders for coffee drinks and food items, ensuring a welcoming experience.
- Engaged with customers to deliver exceptional service and tailored recommendations based on preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers to process customer payments.
- Managed daily morning rush of customers, ensuring efficient service and maintaining a calm environment.
Assistant Manager
Dutch Bros
Prosper, Texas
06.2024 - 01.2025
- Collaborated with management to enhance service efficiency and elevate team performance.
- Developed inventory tracking system to streamline supply ordering.
- Ensured compliance with safety regulations and company policies.
- Evaluated finished projects for accuracy and quality. to verify consistency, quality, and conformance.
- Supported promotional events by setting up displays and actively engaging customers.
- Maintained cleanliness and organization of the work area throughout shifts.
Shift Lead
Nothing Bundt Cakes
Frisco, Texas
11.2022 - 06.2024
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Upheld company standards and compliance requirements for operations.
- Operated ovens, mixers, and other bakery equipment safely.
- Assisted customers with product selection and special requests.
- Followed recipes accurately to maintain product consistency.
- Followed health codes and regulations regarding food handling procedures.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Learned to use POS system to document orders, process payments and check progress for customers.
Education
High School Diploma -
Homeschooled
Frisco04-2024
Skills
- Customer service
- Inventory management
- Point of sale systems
- Attention to detail
- Time management
- Leadership skills
- Adaptability and flexibility
- Problem-solving
- Rapid learning
- Cash handling
Skills
- Customer service
- Inventory management
- Point of sale systems
- Attention to detail
- Time management
- Leadership skills
- Adaptability and flexibility
- Problem-solving
- Rapid learning
- Cash handling
Timeline
Assistant Manager
Dutch Bros Coffee
10.2025 - Current
Barista
Summer Moon Coffee
03.2025 - 10.2025
Assistant Manager
Dutch Bros
06.2024 - 01.2025
Shift Lead
Nothing Bundt Cakes
11.2022 - 06.2024
High School Diploma -
Homeschooled