Sienna Spadea
Deptford,NJ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jefferson Infectious Disease & Specialty
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Customer Service Representative
Hit Promotional Products Inc.
05.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier Team Lead
ShopRite
06.2019 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Medical Assisting
American Training Center
Pennsauken, NJ01.2024
High School Diploma -
Deptford Township High School
Deptford, NJ06.2023
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Direct Patient Care
- Phlebotomy
- Electronic Health Records
- Immunization Administration
- Patient Flow Management
- Sterilization techniques
- Fluent in [Languages]
Certification
- CMA - Certified Medical Assistant
- Certified Electrocardiogram Technician
- Certified Phlebotomist
- HIPAA
- BLS
Languages
Spanish
Limited Working
Timeline
Medical Assistant
Jefferson Infectious Disease & Specialty
02.2024 - Current
Customer Service Representative
Hit Promotional Products Inc.
05.2023 - 02.2024
Cashier Team Lead
ShopRite
06.2019 - 05.2023
No Degree - Medical Assisting
American Training Center
High School Diploma -
Deptford Township High School
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