Siera Fitts
Maywood,ILLINOIS
Summary
Enthusiastic client services professional with experience working directly with industry clients, and or customers. Well-versed in products, services and consumer trends. I am committed to maintaining high ethical standards and building relationships with my customers.
Overview
11
11
years of professional experience
Work History
Employment Specialist
Jewish Child and Family Services
Chicago, IL
10.2022 - Current
- Conducts individualized assessments to determine client's eligibility for employment programs.
- Counsel clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Creates and maintains goals in a timely manner.
- Assist clients with developing an appropriate career plan that incorporates their skills and interests.
- Placed individuals in jobs based on skills, abilities and interests.
- Maintain impeccable documentation while managing a rolling caseload of clients.
Customer Support Specialist
Adapt Health
Elmhurst, IL
01.2022 - 10.2022
- Accurately process, verify, and/or submit documentation for medical equipment.
- Maintain a working knowledge of current products and services offered
- Document all call information in a timely manner
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Works closely and efficiently with other supporting departments and Sales reps to ensure orders are processed in a timely fashion
- Handles up to 60-90 inbound and outbound calls per day
- Actively listens to patients and handle stressful situations with compassion and empathy
Direct Support Professional (CILA)
Oak Leyden Developmental Services
Oak Park, IL
02.2021 - 01.2022
- Documented current patient information to update vital signs, behaviors and eating habits.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Actively engage individuals with meaningful activities through out their evening
- Manage menu planning, grocery shopping, supply ordering, medication ordering, and personal shopping activities
- Assist individuals with medication and maintains documentation in accordance.
- Accompanied individuals on outings to promote independence and integration into the community.
Admissions Representative
Escoffier School of Culinary Arts
Schaumburg, IL
04.2018 - 01.2021
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Act as liaison between student and various departments to insure finance and other required documents are completed in a timely fashion
- Continue to support and engage students throughout enrollment process and several other student milestones
- Converted leads to enrollments at rate of 96%.
National Admissions Advisor
Career Education Corporation
Schaumburg, IL
12.2015 - 04.2018
- Conduct telephone interviews ,and advise students of educational opportunities, transfer of credit, and financial assistance
- Meeting admissions targets and maintaining satisfactory levels of activity
- 200+ outbound and inbound phone calls
- Assisting students through each step of the admissions process from inquiry, document collection, final interviews, New Student Orientation and during the add/drop period of each term
- Maintain a close working relationship with the Financial Aid Advisor by meeting daily to understand the situation of each prospective student, their status, and what is needed for enrollment
- Maintain compliance to admissions policies and procedures.
Direct Support Professional
Misericordia Home
Chicago, IL
11.2012 - 12.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Report and document routine and unusual events, including completing daily logs and accident reports
- Provide coaching and mentoring to new staff.
- Assisted in planning and implementing recreational activities for participants.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Michele Clark Magnet High School
Skills
- Time management
- Strong communication skills
- Microsoft Office
- Interviewing
- Developmental Disabilities Experience
- Customer Support
- Sales
- Goal Oriented
- Recruiting
- Academic Advising
Timeline
Employment Specialist
Jewish Child and Family Services
10.2022 - Current
Customer Support Specialist
Adapt Health
01.2022 - 10.2022
Direct Support Professional (CILA)
Oak Leyden Developmental Services
02.2021 - 01.2022
Admissions Representative
Escoffier School of Culinary Arts
04.2018 - 01.2021
National Admissions Advisor
Career Education Corporation
12.2015 - 04.2018
Direct Support Professional
Misericordia Home
11.2012 - 12.2015
High School Diploma -
Michele Clark Magnet High School
Additional Information
Proficient in Salesforce, Velocify, and Avatar.
References
References available upon request.
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