Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siera Johnson

Chico,CA

Summary

With over a decade of dedicated customer service experience, I bring a track record of dependability, competence, and diligence to any team. My expertise spans administrative tasks, customer service excellence, and adept problem-solving. I'm known for my quick learning ability, proficiency in various clerical software, and strong customer relations skills. My self-motivated nature and history of success in multitasking within fast-paced environments, coupled with my knack for streamlining operations, make me a valuable asset to any organization. What truly sets me apart is my eagerness to learn and adapt quickly to new challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Resource & Referral Administration Specialist

Valley Oaks Children's Services
09.2021 - Current
  • Provide families and community members with community referrals and assist with enrollment process for Child Care Payment program services, including Eligibility List intakes and other supportive services.
  • Participate in Agency outreach activities including outreach booths, speaking engagements, and other community presentations and events as assigned.
  • Maintained personnel records and updated internal databases to support document management.
  • Perform on-boarding, account creation, and training for all new hires
  • Enter and prepare all CDSS Trustline and Guardian communications
  • Member of CDSS Trustline Advisory committee
  • Created and rolled out online Lending Library platform for agency
  • Run inventory, generate reports, and prepare tracking spreadsheets
  • Create and maintain tracking procedures for enrollment and eligibility lists
  • Attend and provide reports for CAPC and LPC meetings
  • Facilitate, shadow, and help train new staff
  • Serve as secondary point of contact for R&R Staff

Administration

Willingham and Lotspeich CPA's
11.2017 - 01.2021
  • Oversee accurate accounts payable and receivable actions, distributing invoices, updating accounts and issuing payments
  • Stay on top of tracking procedures, updating databases and Excel spreadsheets
  • Meet legal requirements by correctly completing important forms
  • Executed record filing system to improve document organization and management
  • Provide full client service and assist with any client questions or concerns
  • Answer and operate 3 line phone system, schedule appointments and place office supply orders.

Clerk

Dept. of Employment and Social Services
09.2017 - 11.2017
    • Managed incoming communication with efficient distribution of mail, messages and files
    • Front desk duties; provided information and assisted customers and visitors with business information
    • Ordered and distributed office supplies, maintained and kept and update on inventory
    • Adhered to confidential department standards.

Education

GED -

Chico High School
Chico, CA
05.2012

Esthetician Certification and License -

Chico Beauty Collage
Chico, CA
02.2012

Skills

    • Reception oversight
    • Prioritize and assist in multiple tasks and projects to meet deadlines
    • Operate business computer software such as Excel, Sage 50, Canva and Outlook
    • Administration Protocols
    • Multiple Priorities Management
    • Attention to Detail
      • Leadership
      • Computer Knowledge and data input ability
      • Stakeholder Relations
      • Ability to prioritize tasks and demonstrate strong problem solving skills
      • Prepare and present staff trainings

Certification

Certified Fingerprint Rolling Technician

Timeline

Resource & Referral Administration Specialist

Valley Oaks Children's Services
09.2021 - Current

Administration

Willingham and Lotspeich CPA's
11.2017 - 01.2021

Clerk

Dept. of Employment and Social Services
09.2017 - 11.2017

GED -

Chico High School

Esthetician Certification and License -

Chico Beauty Collage

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Siera Johnson