Sierra Banks
Americus,GA
Summary
Results-driven professional known for a strong work ethic and adaptability in dynamic environments. Proven ability to excel independently while mastering new skills swiftly. Exceptional interpersonal skills enhance collaboration and drive team success. Eager to embrace new challenges that foster personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Americus, GA
11.2022 - 05.2024
- Receive prescriptions and check their validity
- Process prescriptions electronically and ensure all information is complete and accurate
- Resolve issues when they arise (e.g
- Rejected insurance claims)
- Select the appropriate medicine and measure dosages to fill prescriptions
- Answer patient's questions
- Package and label prescription
- Organize inventory and alert pharmacists to any shortages of medications or supplies
- Accept payment for prescriptions and process insurance claims
- Enter customer or patient information, including any prescriptions taken, into a computer system
- Answer phone calls from customer
- Arrange for customers to speak with pharmacists if customers have questions about medications or health matters
Juvenile Correctional Officer
Crisp RYDC
Cordele, GA
10.2020 - 08.2021
- Provided surveillance and security control of all doors and gates for the facility by monitoring, receiving and prioritizing all CCTV, radio, intercom, and telephone communications related to the movement in and around the facility
- Initiated and/or maintain continuous radio contact with members and supervisors involved in any disturbance, emergency or unusual situation in the facility
- Responsible for back up panel control of all housing areas as needed
- Activated jail security staff to any area of the facility where it appears that officer back up is required
- Initiated and/or maintain continuous radio contact with members and supervisors involved in any disturbance, emergency or unusual situation in the facility
Client Support Worker
Healthcare Staffing Solutions
Americus, GA
06.2019 - 12.2019
- Monitored client's wellbeing
- Assisted clients with daily life skills and/ or behavior management training
- Assisted clients with basic cooking, etc
- Assisted clients in attending appointments when necessary and provides transportation
- Aids client in their own homes and in the community to allow them to function more safely and independently
- Facilitates physical, recreational, social and education activities
Cashier and Salesperson
Aramark
Americus, GA
01.2017 - 05.2019
- Completed payment transactions
- Scanned items to ring up prices
- Scanned all items so that bill was correct
- Punched in codes for items without barcodes
- Used debit/credit card machines
- Assisted other cashiers with difficult customers
- Handled cash and made correct change
- Counted money in cash drawer at the beginning of each shift
- Order items that was out of stock
- Enter items and set up to be scanned through the barcode system
- Resolved customer complaints
CSR - Customer Service Representative
PharmaCentra
Americus, GA
05.2016 - 12.2016
- Provided customer service in a call center
- Worked with various people on behalf of the company clients, such as health care providers, patients, pharmacists, and medical office personnel
- Received incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services
- Handled inbound/outbound screenings
- Located pharmacies as needed for patients and healthcare professionals that had prescribed products
- Enrolled patients in different savings programs to help with prescription cost
- Handled customer complaints and issues effectively
Education
Diploma - Practical Nursing
South Georgia Technical College
Americus, GA12-2024
Associate - Criminal Justice
South Georgia Technical College
Americus, GA12.2019
High School -
Sumter County High School
Americus, GA05.2008
Skills
- Computer skills
- Communication skills
- Crisis Intervention
- Pharmacy Technician Expertise
- Microsoft Office
- Customer service
- Crisis management
- Behavior Management
Certification
- AED Certification
- BLS Certification
- Pharmacy Technician License
- CPR Certification
Timeline
Pharmacy Technician
CVS Pharmacy
11.2022 - 05.2024
Juvenile Correctional Officer
Crisp RYDC
10.2020 - 08.2021
Client Support Worker
Healthcare Staffing Solutions
06.2019 - 12.2019
Cashier and Salesperson
Aramark
01.2017 - 05.2019
CSR - Customer Service Representative
PharmaCentra
05.2016 - 12.2016
Diploma - Practical Nursing
South Georgia Technical College
Associate - Criminal Justice
South Georgia Technical College
High School -
Sumter County High School
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