Sierra Bennett
Oak Grove,KY
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inside Sales Representative/Office Manager
Glass Doctor Auto of Clarksville TN
11.2023 - 09.2024
- Handled incoming calls from customers and responded to inquiries promptly
- Prepared invoices for completed transactions and collected payments from customers
- Provided customers with product information to assist in their purchasing decisions
- Maintained an up-to-date knowledge of company products and services offerings
- Developed and maintained relationships with clients to increase sales opportunities
- Performed daily inventory checks to ensure stock levels were appropriate for sales volume
- Conducted cold calls to prospective customers to introduce products and services offered by the company
- Created engaging content for multiple social media platforms.
- Performed daily inspection, troubleshooting and Chip Repairs on vehicle glass and systems
- Ensured timely delivery of products by coordinating with suppliers and vendors
Front Desk Sales Representative
Binswanger Glass
09.2018 - 02.2021
- Responded promptly to customer inquiries via phone, email, and in-person.
- Answered inquiries from prospective customers regarding features of products and services offered
- Managed inventory levels by ordering sufficient stock for each account
- Developed and maintained relationships with key clients to ensure repeat business
- Coordinated with other departments to ensure timely delivery of orders
- Negotiated pricing contracts with customers to maximize profits
- Generated new sales leads through cold calling and networking activities
- Greeted customers and provided excellent customer service
Assistant Manager
U.S. Beef Corporation dba Arby's
06.2014 - 09.2018
- Monitored employee attendance records, timekeeping, and payroll information
- Conducted regular performance reviews for employees to identify areas of improvement
- Organized training sessions for new hires to familiarize them with the workplace environment
- Ensured compliance with safety regulations and company policies
- Supervised daily operations including scheduling shifts, assigning duties
- Collaborated with management on developing strategic plans for achieving business goals
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping
- Prepared bank deposits, balanced cash drawers, and reconciled credit card payments daily
Education
High School - Creative Arts
Baldwin High School
Baldwin City, KS05.2014
Skills
- Customer service
- Communication skills
- Microsoft excel
- Microsoft office
- Microsoft word
- Time management
- Microsoft outlook
- Computer literacy
- Auto Glass Repair
- Basic Automotive Knowledge
- Submitting Insurance Claims
Certification
Dupont Certified in Auto Glass
Timeline
Customer Service Representative
Conduent
09.2024 - Current
Inside Sales Representative/Office Manager
Glass Doctor Auto of Clarksville TN
11.2023 - 09.2024
Front Desk Sales Representative
Binswanger Glass
09.2018 - 02.2021
Assistant Manager
U.S. Beef Corporation dba Arby's
06.2014 - 09.2018
High School - Creative Arts
Baldwin High School
Dupont Certified in Auto Glass
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