Sierra Berends
Summary
Dynamic professional with demonstrated expertise in direct sales. Adept at providing exceptional customer service enhancing guest satisfaction and retention with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and a passion for success. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Lead Fine Dining Server
Scotch & Sirloin
08.2020 - Current
- Trained and mentored junior staff on menu knowledge, superior service and sales techniques.
- Skillfully managed multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Continuously updated and showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences and diverse clientele.
Patient Care Coordinator
Advanced Physical Therapy
08.2020 - 09.2021
- Coordinated patient scheduling and appointment management to enhance clinic efficiency and optimize clinic profit while prioritizing patients needs.
- Collaborated with healthcare providers to streamline communication and improve patient care continuity.
- Implemented patient intake processes and managed electronic health record systems, ensuring data integrity and confidentiality.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
Education
Associate of Science - Pre-nursing/Health Sciences
Butler Community College
El Dorado, KS12-2021
Skills
- Exceptional customer service
- Extraordinary communication skills
- Proficient computer skills
- Detail-oriented
- Fast learning
- Hard-working
- Excellent sales skills
- Strong teamwork
Timeline
Lead Fine Dining Server
Scotch & Sirloin
08.2020 - Current
Patient Care Coordinator
Advanced Physical Therapy
08.2020 - 09.2021
Associate of Science - Pre-nursing/Health Sciences
Butler Community College
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