Sierra Bias
Los Angeles,CA
Summary
Dynamic Front Desk Administrator with a proven track record at Maverick Payments, excelling in customer service and problem-solving. Enhanced office organization through effective document management and maintained high customer satisfaction by addressing inquiries promptly. Proficient in Microsoft Office applications, demonstrating strong administrative skills and a commitment to creating welcoming environments.
Overview
5
5
years of professional experience
Work History
Front Desk Administrator
Maverick Payments
Calabasas, CA
01.2024 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Front Desk Administrator (Internship)
Prairie State College
Chicago Heights, IL
02.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Maintained personnel records and updated internal databases to support document management.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
Customer Support Assistant
BR Merchant Service
Simi Valley, CA
11.2019 - 06.2023
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Collaborated with team members to achieve consistent high-quality support and efficient problem resolution.
- Managed the front desk and assisted an Underwriter with administrative and customer support
- Performed administrative duties such as maintaining databases, generating reports, and tracking progress of applications
- Analyzed customer profiles to determine appropriate levels of coverage or changes in existing coverage
- Utilized Microsoft Office Applications and proprietary customer databases for applications
- Answered incoming phone calls, managed an email inbox, and collaborated with several departments
- Handled 50+ calls per day and managed over 10 different accounts
Education
High School Diploma - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILSkills
- Word processing
- Problem-solving skills
- Customer service focus
- Listening skills
- Microsoft Office Applications (Word, Excel, and Outlook)
- Administrative skills
- Decision-making
- Data entry
- Scheduling
- Multi-line phone systems
Timeline
Front Desk Administrator
Maverick Payments
01.2024 - 12.2024
Front Desk Administrator (Internship)
Prairie State College
02.2023 - 08.2023
Customer Support Assistant
BR Merchant Service
11.2019 - 06.2023
High School Diploma - Business Administration And Management
Moraine Valley Community College