SIERRA BIRD
Reno,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
RealPage
05.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Collaborated with sales and product teams to address customer success objectives.
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
Marketing Manager
RealPage
05.2019 - 05.2021
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Wrote engaging and successful marketing, advertising, and website copy.
- Cultivated strong corporate image and identity with clear branding.
Site Management Ambassador
RealPage
11.2018 - 05.2019
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Responded to building emergencies and managed repairs.
- Controlled expenses to meet budget requirements.
Executive Assistant
LeaseLabs
06.2017 - 11.2018
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
Education
Bachelor of Arts - Business Communications
American River College
Sacramento, CA05.2014
Skills
- Website Creation
- Internal and External Communications
- Blog Posts
- Direct Email Campaigns
- Tradeshow Representation
- Social Media Content Creation
- Website Copy
- Corporate Communications
- Google Ads
Timeline
Customer Success Manager
RealPage
05.2021 - Current
Marketing Manager
RealPage
05.2019 - 05.2021
Site Management Ambassador
RealPage
11.2018 - 05.2019
Executive Assistant
LeaseLabs
06.2017 - 11.2018
Bachelor of Arts - Business Communications
American River College
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