Sierra Bishop
100 Creek Bank Rd Apt 11 Aragon,GA
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and customer satisfaction. Proven ability to resolve complaints with empathy, enhancing loyalty. Recognized for training new staff and optimizing operations, consistently contributing to a positive shopping experience and achieving sales targets. Reliable and composed under pressure.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Walmart
Rome, GA
08.2013 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure optimal store operations during peak hours.
- Handled cash management responsibilities, ensuring accuracy in cash drawer reconciliations.
- Trained new employees on register operations and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Sales Associate
Bargin Hunt
Rome, GA
05.2018 - 07.2019
- Trained new associates on store policies and operational procedures for consistent service delivery.
- Participated in weekly team meetings, contributing ideas for promotional strategies and customer engagement initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Factory Worker
Meggitt Polymers and Composites
Rockmart, GA
02.2008 - 04.2012
- Operated production machinery following safety protocols to ensure efficient workflow.
- Assembled components with precision, maintaining high-quality standards throughout production process.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Collaborated with team members to optimize assembly line processes and reduce material waste.
- Trained new employees on safety practices and operational procedures for effective onboarding.
- Identified areas for process improvement, contributing to enhanced productivity within the team.
Sales Associate
Walmart
Cedartown, GA
03.2006 - 02.2008
- Assisted customers with product inquiries and purchases.
- Maintained organized merchandise displays to enhance shopping experience.
- Operated cash register, processing transactions efficiently and accurately.
- Collaborated with team members to achieve sales targets and improve service quality.
- Handled customer complaints, providing effective solutions to enhance satisfaction.
- Monitored inventory levels, restocking shelves as needed to ensure product availability.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2004
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer focus
- Payment processing
- Refund handling
- Payment collection
- Customer relationship management (CRM)
- Up-selling techniques
- Cash management
- Customer complaint resolution
Timeline
Sales Associate
Bargin Hunt
05.2018 - 07.2019
Customer Service Cashier
Walmart
08.2013 - 02.2021
Factory Worker
Meggitt Polymers and Composites
02.2008 - 04.2012
Sales Associate
Walmart
03.2006 - 02.2008
High School Diploma -
Rockmart High School