Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sierra Brown

Sabillasville,Md.

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Customer-oriented Retail Shift Leader for high-traffic store with wide variety of products. Organized, nimble and present employee in fast-paced environment. Equitable manager of team member schedules, breaks and sick time with balance between employee and company needs. Versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Veterinary Receptionist

Mid-Maryland Dairy Veterinarian Clinic
Hagerstown, MD
10.2023 - Current
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Processed payments from clients including cash, credit cards, and checks.
  • Filed medical records in an organized manner for easy access when needed.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Compiled physical and digital documents, charts and reports.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Ordered and maintained supply inventory for medical office.

Associate

Bath and Body Works
Hagerstown Outlets, MD
10.2021 - Current
  • Stock inventory, process cash/credit transations, managing floor setups, lead sales team member, assisting customers.

Retail Shift Leader

Crackerbarrel
Hagerstown, MD
- Current
  • As a shift lead/interm manager for both retail and restaurant side, my task involve:responsible for making employee schedules, maintain knowledge of personnel and HR procedures, shipping and receiving, ordering and receiving inventory items, processing trucks deliveries, answering phones, directing phone calls, taking messages, seating guest in a rotation, receiving and processing cash and credit card transactions, checking out guests, directing guest throughout the location, assisting management with computer issues, provide customer service to interal and external customers
  • Skill trainer for multiple locations,communicate with other managers on weekly conference calls, file documents,typing email correspondence to corporate managers, handling customer and employee complaints
  • Participate in audits and finance tracking.

Education

Associates in Pyschology -

Hagerstown Community College
05.2023

High School Diploma -

Catoctin High School
05.2020

Skills

  • Communication
  • Teamwork
  • Adaptability
  • Leadership
  • Organization
  • Technology inclined
  • Medication Dispensing
  • File Organization
  • Telephone Management
  • Customer Service
  • Payment Processing
  • Appointment Scheduling

Accomplishments

  • Employee of the year for my department for two consecutive years.

Timeline

Veterinary Receptionist

Mid-Maryland Dairy Veterinarian Clinic
10.2023 - Current

Associate

Bath and Body Works
10.2021 - Current

Retail Shift Leader

Crackerbarrel
- Current

Associates in Pyschology -

Hagerstown Community College

High School Diploma -

Catoctin High School

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Sierra Brown