Joeann Alvarado
Norwalk,CA
Summary
Friendly Veterinary Receptionist with a love of animals and a strong work ethic. Committed to working as part of an amazing office team. Dedicated employee known for punctuality, pursuing options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking and reliable and highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
AMPM Ideal Pet Care
Norwalk, CA
05.2024 - Current
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Greeted clients and their pets upon arrival at the clinic.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Processed payments from clients including cash, credit cards, and checks.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Filed medical records in an organized manner for easy access when needed.
Sales Associate
TJX
Norwalk, CA
09.2021 - 05.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Met merchandise processing standards and maintained organized and accessible work area.
- Worked with fellow sales team members to achieve group targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Vet Assistant
VCA
City of Los Angeles, CA
01.2021 - 05.2022
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Assisted veterinarians in examining animals.
- Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
- Gave post-operative instructions to pet owners regarding home care of their pets.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
- Stocked supplies necessary for veterinary treatments.
- Maintained cleanliness of exam rooms between appointments.
Education
Vet Assistant Degree - Veterinarian Assistant
American College of Healthcare And Technology
Huntington Park, CA09.2021
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Baldwin Park, CA09.2018
Skills
- Computer Skills
- Working Collaboratively
- Communication
- Decision - making
- Reliable and trustworthy
- Certified in First Aid and CPR
- Teamwork
- Friendly Positive Attitude
- Time Management
- Adaptability
- Veterinary Medical Records Software
Languages
English
Full Professional
Spanish
Professional
Timeline
Veterinary Receptionist
AMPM Ideal Pet Care
05.2024 - Current
Sales Associate
TJX
09.2021 - 05.2022
Vet Assistant
VCA
01.2021 - 05.2022
Vet Assistant Degree - Veterinarian Assistant
American College of Healthcare And Technology
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Similar Profiles
Walt ForrestWalt Forrest
Business Owner/Operator at PV Pet Care, LLC - T/A Peace Valley Pet CareBusiness Owner/Operator at PV Pet Care, LLC - T/A Peace Valley Pet Care
Shacora PerkinsShacora Perkins
Home Health Aide at Ideal Home CareHome Health Aide at Ideal Home Care
Mostafa Ahmed GhanemMostafa Ahmed Ghanem
Area Business Manager at Ideal health care (RETAJ) CO.Area Business Manager at Ideal health care (RETAJ) CO.