Sierra Brown
Inola
Summary
Dynamic dispatcher with extensive experience at Northeast Oklahoma Enhanced 911 Trust Authority, adept at managing high-stress situations and ensuring swift communication. Proven track record in enhancing operational efficiency through meticulous record-keeping and effective decision-making. Skilled in dispatch software and committed to delivering exceptional customer service in emergency response scenarios.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
03.2025 - Current
- Monitored incoming calls and dispatched service requests efficiently to appropriate teams.
- Utilized communication systems to relay critical information between field personnel and management.
- Documented service requests and incidents accurately for record-keeping and reporting purposes.
- Supported training efforts for new team members on operational procedures and tools used in dispatching processes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
City of Pryor Creek
07.2023 - 03.2025
- Manage critical communications for Pryor Creek Police Department, ensuring swift and accurate information flow during emergencies and routine operations.
- Coordinate with multiple law enforcement units to streamline communication processes, enhancing overall departmental efficiency and response times.
- Maintain comprehensive communication records, ensuring legal compliance and supporting investigations and court proceedings.
Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
11.2017 - 07.2023
- Managed emergency dispatch operations as a supervisor, coordinating response to critical incidents.
- Fostered strong relationships with emergency services, enhancing inter-agency cooperation. Led cross-functional teams to improve communication protocols and emergency response procedures.
- Maintained meticulous records of emergency calls and responses, ensuring data accuracy for legal and analytical purposes.
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
03.2016 - 04.2018
- Operated dialysis machines to administer treatments efficiently and safely.
- Monitored patient vital signs throughout procedures, ensuring immediate response to changes in condition.
- Collaborated with healthcare team to develop individualized care plans for patients undergoing dialysis.
- Trained and mentored junior technicians on best practices and safety protocols in hemodialysis.
- Documented treatment sessions accurately in patient records, ensuring completeness for clinical evaluations and audits.
Nurse Technician
Saint Francis Healthcare System
02.2012 - 11.2016
- Assisted with daily living activities, promoting patient comfort and independence.
- Collaborated with healthcare teams to ensure effective communication regarding patient needs.
- Trained new staff on procedures and best practices for patient care delivery.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PASkills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
Certification
- NCIC Certification
- FEMA Incident Command System courses, IS-.5, IS-100LE, IS-100, IS-144, IS-700, IS-200, IS-800
- CTO Certification
- CPR
- TCPR
Timeline
Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
03.2025 - Current
Dispatcher
City of Pryor Creek
07.2023 - 03.2025
Dispatcher
Northeast Oklahoma Enhanced 911 Trust Authority
11.2017 - 07.2023
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
03.2016 - 04.2018
Nurse Technician
Saint Francis Healthcare System
02.2012 - 11.2016
High School Diploma -
Tunkhannock Area High School
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