Sierra Castillo
San Antonio,TX
Summary
Donor Support Technician with proven expertise at CSL Plasma in donor database management and exceptional customer service. Recognized for enhancing donor satisfaction and streamlining processes, while maintaining strict sanitation protocols. Adept at multitasking and adapting to fast-paced environments, ensuring optimal donor care and safety.
Overview
2
2
years of professional experience
Work History
Donor Support Technician
CSL Plasma
10.2023 - 07.2025
- Operated and maintained blood collection equipment, ensuring optimal functionality.
- Assisted in processing donor information accurately within electronic health record systems.
- Educated donors on post-donation care and addressed inquiries effectively.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
Reception Technician
CSL Plasma
10.2023 - 07.2025
- Streamlined appointment scheduling system, reducing wait times and improving donor experience.
- Collaborated with medical staff to address donor concerns, enhancing service quality and satisfaction levels.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Promoted a welcoming atmosphere for guests by maintaining a clean and organized reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Associate
Melrose
09.2023 - 10.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Stevens High School
600 N Ellison Dr San Antonio, TX 78251Skills
- Multitasking Abilities
- Adaptability and flexibility
- Donor database management
- Sterilization techniques
- Supply inventory
- Patient records documentation
- Laboratory procedures
Languages
English
Full Professional
Timeline
Donor Support Technician
CSL Plasma
10.2023 - 07.2025
Reception Technician
CSL Plasma
10.2023 - 07.2025
Associate
Melrose
09.2023 - 10.2023
Stevens High School
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