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Experienced professional with a strong background in customer service and office administration, leveraging expertise gained from working at Dekalb County Government and other reputable organizations. Proficient in Microsoft Office and typing at a speed of 45 WPM, resulting in enhanced client satisfaction and operational efficiency. Recognized for consistently delivering exceptional customer care and possessing excellent problem-solving skills, consistently exceeding performance targets.

Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Focused Assistant Manager possesses more than 3 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.
Professional with strong background in customer interactions and service solutions for 4 years at a call center working form home. I am skilled in taking calls on Interaction desk top and Genesys Cloud. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Dynamic customer service professional with proven success at Everise, adept at resolving conflicts and enhancing customer loyalty through empathy and active listening. Skilled in data entry and complaint handling, I excel in high-pressure environments, consistently delivering satisfactory outcomes while fostering team collaboration and maintaining meticulous documentation.


Sierra Charles

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Customer Service Representative WFH

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