Sierra Chavez

•Provided exceptional beverage service in a fast-paced, high-energy environment, delivering a memorable guest experience

•Took and delivered beverage orders efficiently and accurately in casino floor, lounge, and v.i.p sections.

•Ensured cleanliness and organized assigned section and service areas

•Built loyal guest relationships encouraging repeat visits and promoting the company

•Maintain a knowledge of cocktail recipes, premium spirts and promotions to upsell.

• Ensure a pleasant drinking experience while maintaining a sanitary bar area
• Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
• Attends the steps of detail and presentation for each beverage
• Instructs personnel in the use of new equipment or new procedures
• Engaging with customers in a friendly manner
• Handled cash drawer accurately throughout shift including opening and closing out register each day.
• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.

• Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
• Educated customers on drink specials, food menus, featured items or promotions available.
• Created positive relationships with regulars by remembering their preferences for drinks or food items.
• Provided excellent customer service to guests in a timely manner while taking and delivering orders accurately.
• Ensured compliance with safety regulations and alcohol laws at all times.
• Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.

• Performed cash handling duties including processing payments using POS systems.
• Demonstrated strong organizational skills by ensuring all orders were taken accurately and delivered promptly.
• Maximized sales opportunities by upselling additional items such as appetizers, desserts and specialty cocktails.
• Stocked bar supplies including glassware, liquor bottles, garnishes, ice and other necessities.
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
• Ensured compliance with safety regulations including responsible alcohol service guidelines.

• Arranged bottles and glasses to create attractive displays.
• Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
• Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
• Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
• Displayed and retained extensive knowledge of liquor, wine, and beer.
• Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.