Sierra Cora
Greenfield,IN
Summary
Dependable service team member successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
2
2
years of professional experience
Work History
Server
Livery
10.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Successfully execute the 5 Steps of Service
- Treat customers in a respectful, courteous and equitable manner
- Answer questions regarding the menu, food / beverage preparation, recipe ingredients, allergens, etc.
- Take food and beverage orders from customers; properly use the Point of Sale System (POS) to record orders
- Ensure accuracy of customer check and promptly present check to customers approximately halfway through their meal
- Accurately report all tip income on a daily basis
- Thank customers and invite them to return
Server
DIVVY
06.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Bachelor of Science - Exercise Physiology
Marian University
Indianapolis, IN05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu Memorization
- High-volume dining
Timeline
Server
Livery
10.2022 - 05.2023
Server
DIVVY
06.2021 - 09.2022
Bachelor of Science - Exercise Physiology
Marian University
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