Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Cromer

Gainesville,FL

Summary

Caring and skilled passionate about positively impacting programs and helping participants by providing expert support and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Ambitious and strong customer care skills combined with excellent patient evaluation and advocacy. Proven history of cultivating strong customer rapport to provide exceptional care. Friendly with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities

Overview

4
4
years of professional experience

Work History

Repack Order Picker

Dollar General Warehouse
08.2023 - 10.2023
  • Picking and packing orders
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Call Center Operator

InfoStream
01.2021 - 03.2023
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Assistant Manager

Jimmy John's
07.2019 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

High School Diploma -

Eastside High School
Gainesville, FL
06.2020

Skills

  • Paperwork Processing
  • Scheduling
  • Quality Assurance
  • Customer Needs Assessment
  • Problem-Solving Skills
  • Product Packing
  • Active Listening
  • Teamwork and Collaboration

Timeline

Repack Order Picker

Dollar General Warehouse
08.2023 - 10.2023

Call Center Operator

InfoStream
01.2021 - 03.2023

Assistant Manager

Jimmy John's
07.2019 - 08.2021

High School Diploma -

Eastside High School
Sierra Cromer