Sierra DeJohnette
Georgia Department of Revenue
Jonesboro,GA
9
years of professional experience
Dedicated and customer-focused professional with over 7 years of experience in customer service and administrative support. Proven ability to manage customer interactions effectively, ensuring a seamless process and delivering exceptional support. Strong communication, problem-solving, and interpersonal skills, with a track record of enhancing customer experience and maintaining excellent client relationships. Proficient in using CRM tools and technology to streamline operations and improve service delivery. Experience of working independently in remote fast-paced, high-volume environments.
Work History
Customer Service Representative
3 Years 4 Months- Meets or exceeds KPIs: 90% or higher in call monitoring/Quality Assurance.
- Proficient in the following basic skills: Refunds, Forms, GTC Reset, Notices.
- With additional training courses in: Payments, Registration, Withholding tax and Sales tax.
- Assist/guide taxpayers through the GTC online portal and DOR website.
- Respond to customer inquiries with concise helpful answers while utilizing the following support tools: AWS, ITS, GTC, DOR Website, Teams, Outlook, ProProfs.
- Provide exceptional customer service via phone in a fast-paced, high call volume environment.
- Onboarded as Customer Service Representative II in December 2023.
Office Manager & HR Generalist
5 Years 10 Months- Directed day-to-day operations, including scheduling, staff coordination, and vendor management to ensure seamless office performance.
- Managed payroll, invoicing, and financial reconciliations with 100% accuracy and on-time delivery.
- Designed and implemented process improvements that streamlined inventory and scheduling, increasing team efficiency and reducing supply delays.
- Prepared professional correspondence, reports, and confidential files for leadership.
- Oversaw administrative tasks and maintained a positive, well-organized work environment.
Security Officer
1 Year 1 Month- Maintained detailed incident reports and ensured adherence to facility protocols.
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and address potential security risks.
- Implemented access control procedures to manage entry and exit of personnel and visitors.
Customer Service Agent & Delivery Driver
1 Year 9 Months- Delivered outstanding customer care via phone, email, and chat, maintaining a 90%+ satisfaction rating.
- Supported cross-functional projects to improve response times and client retention.
- Follow all local and state traffic laws, driving regulations, and company safety policies.
- Demonstrate strong attention to detail and last mile delivery problem solving.
- Work independently with a positive attitude in a fast-paced environment.
Education
Bachelor of Science - Business Administration
In progress
Bachelor of Science - Nursing
In progress
High School Diploma
Completed
Skills
Conflict resolution
Strong written and verbal communication
Research
Problem solving
Attention to detail
Effective and active listening
Critical thinking
Microsoft Office (Outlook
Word
Excel etc.)
Organizational skills
Timeline
Customer Service Representative
Georgia Department of Revenue
04.2023 - CurrentRead More
Security Officer
Allied Universal Security Services
02.2022 - 03.2023Read More
Customer Service Agent & Delivery Driver
Amazon
05.2020 - 02.2022Read More
Office Manager & HR Generalist
M.D.’s Refrigeration
06.2017 - 04.2023Read More
Georgia Military College
Bachelor of Science from Business Administration
Read More
Bethune-Cookman University
Bachelor of Science from Nursing
Read More
Langston Hughes High School
High School Diploma
Read More