Sierra Dempsey
Tannersville,PA
Summary
Dynamic professional with a proven track record in retail and hospitality, excelling in customer service and team leadership. At Coach Outlet Store, I spearheaded sales associate training, enhancing store performance and customer satisfaction. Skilled in inventory management and adept at creating engaging visual displays, I consistently exceed employer expectations through strategic sales training and effective teamwork.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Coach Outlet Store
04.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
Stock Associate
Under Armour
04.2019 - 06.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
Bell Disbatcher
Camelback Resort
02.2018 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Restaurant Hostess
Kalahari Resorts Poconos
04.2017 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
Graduate Certificate -
Empire Beauty School
Manhattan, NY10.2020
Pocono Mountain East
Swiftwater, PA06.2017
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Pricing and labeling
- Staff training and development
- Flexible schedule
- Customer needs assessment
- Sales training
- Teamwork and collaboration
- Visual displays and presentations
- Inventory and stocking
- Cold calling
Timeline
Lead Sales Associate
Coach Outlet Store
04.2023 - Current
Stock Associate
Under Armour
04.2019 - 06.2019
Bell Disbatcher
Camelback Resort
02.2018 - 04.2019
Restaurant Hostess
Kalahari Resorts Poconos
04.2017 - 09.2017
Graduate Certificate -
Empire Beauty School
Pocono Mountain East
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