Sierra Derosa
Angier,NC
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. As well as filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Fuquay-Varina, NC
03.2024 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Shift Lead
Walgreens
Fuquay-Varina, NC
09.2023 - 04.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
- Analyzed customer buying patterns to identify trends in sales activity.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained cleanliness and organization of the work area to uphold company standards.
Supervisor
Sheetz
Fuquay-Varina, NC
08.2021 - 08.2023
- Directed and supervised team of 10 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, trained, mentored, coached, and evaluated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Implemented quality control measures, significantly reducing error rates.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Skills
- Medication Dispensing
- Regulatory Compliance
- Drug utilization review
- Insurance Billing
- Billing support
- Drug Inventory Control
- Prescription Filling
- Order Verification
- Drug safety
- FDA compliance
- Proper labeling
- Supply Restocking
- Insurance Verification
- Receiving incoming supplies
- Resolving customer issues
- Labeling prescriptions
- Confidentiality and HIPAA
- Manual and automated medication dispensing
- Answering customer questions
- Processing payments
- Stocking shelves
- Updating medication histories
- Ordering and stocking medications
- Troubleshooting malfunctioning equipment
- Medicare and Medicaid process
- Drug storage procedures
- Medical billing
- merchandising
- immunizing
- food services
- loss prevention
- shift management
- Material handling
- POS
- cash handling
Certification
- immunization certification
- ptcb certified pharmacy technician license
Timeline
Pharmacy Technician
Walgreen's Pharmacy
03.2024 - Current
Shift Lead
Walgreens
09.2023 - 04.2024
Supervisor
Sheetz
08.2021 - 08.2023
- immunization certification
- ptcb certified pharmacy technician license