Sierra Dickeson
Radford,VA
Summary
Successful restaurant manager with 10+ years in the food service industry. Seeking a new career path. Currently looking for a new position in the administrative assistant field. I excel under pressure and in fast paced environments. I am a fast learner who takes initiative, and is interested in a long term position that offers an opportunity for growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
McDonald's
Blacksburg, VA
05.2025 - Current
- Oversaw full operations of the restaurant, managing cash handling, customer interactions, and staff.
- Resolved customer complaints promptly, improving guest satisfaction.
- Mediated conflicts among team members, fostering collaboration and effective teamwork.
- Monitored employee attendance records and timekeeping.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted inventory and ordered supplies weekly for the restaurant.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reported on workplace health and safety compliance to superiors.
- Collaborated with health inspectors to address any compliance issues promptly.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Shift Manager
McDonald's
Blacksburg, VA
12.2019 - 05.2025
- Managed team of 10-15 employees in fast-paced environment.
- Supervised team members during busy shifts, ensuring smooth operations.
- Trained new employees on company policies and procedures.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Balanced cash registers and verified financial transactions to ensure accuracy and accountability.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
- Resolved customer complaints quickly, ensuring satisfaction and repeat business.
- Fostered positive working relationships with staff, customers, and vendors to enhance collaboration and service quality.
- Collaborated with upper management to improve service processes and operational efficiency.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with all local health regulations related to food safety.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Crew Member/ Trainer
McDonald's
Blacksburg, VA
05.2017 - 12.2019
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections and handled transactions promptly.
- Assembled and served meals according to specific guest requirements.
- Maintained cleanliness of workstations and dining areas during shifts.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA05-2019
Some College (No Degree) - Graphic and Digital Design
New River Community College
Dublin, VASkills
- Customer service
- Multitasking and organization
- Team leadership
- Effective communication
- Adaptability and flexibility
- Time management
- Positive workplace attitude
Certification
- ServSafe
- Adobe Illustrator
Timeline
Assistant Manager
McDonald's
05.2025 - Current
Shift Manager
McDonald's
12.2019 - 05.2025
Crew Member/ Trainer
McDonald's
05.2017 - 12.2019
High School Diploma -
Blacksburg High School
Some College (No Degree) - Graphic and Digital Design
New River Community College