Sierra Espinoza
Hardin,Montana
Summary
Energetically led teams at Lucky Lil's Casino and Hardees Restaurant, boosting customer satisfaction and accuracy in financial transactions. Excelled in staff training and development, enhancing team motivation and leadership skills. Demonstrated expertise in money handling and problem resolution, achieving significant improvements in operational efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Lucky Lil's Casino
Hardin, MT
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sandwich Artist
SUBWAY®Restaurants
Hardin, MT
10.2022 - 10.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
Assistant Manager
Hardees Resturamt
Hardin, MT
06.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Hardin High School
Hardin, MT06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Customer Service
- Team Leadership
- Computer Skills
- Problem Resolution
- Decision-Making
- Shift Scheduling
- Schedule Management
- Administration and Reporting
Timeline
Assistant Manager
Lucky Lil's Casino
10.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 10.2023
Assistant Manager
Hardees Resturamt
06.2021 - 03.2022
Hardin High School