Sierra Fields
Danville,VA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Kickback Jacks. Proven ability to engage guests and resolve issues swiftly, ensuring memorable experiences. Strong cash handling expertise and a solid work ethic contribute to maintaining high standards of quality and efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Kickback Jacks
Danville, VA
08.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Chucks Meat and Deli
Danville, VA
08.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Rue 21
Danville, VA
09.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Advanced Diploma - Technology Education
George Washington High School
Danville, VA06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Menu memorization
- Safe food handling
- Team collaboration
- Sales expertise
- Quality control
- Ordering procedures
Timeline
Server
Kickback Jacks
08.2024 - 07.2025
Cashier
Chucks Meat and Deli
08.2021 - 08.2024
Sales Associate
Rue 21
09.2020 - 08.2021
Advanced Diploma - Technology Education
George Washington High School