Sierra Flores
Mesa,AZ
Summary
Passionate Shift Supervisor at Starbucks with a proven track record in staff management and conflict resolution. Expert in inventory control, achieving cost savings while enhancing team performance. Recognized for fostering a collaborative environment and delivering exceptional customer service, driving loyalty and repeat business. Strong communicator dedicated to operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
2010 W. Guadalupe Rd Mesa, AZ 85202
05.2021 - Current
- Enforced company policies among employees, fostering a compliant workplace atmosphere.
- Provided ongoing support to staff during challenges, offering guidance for improved outcomes.
- Ensured smooth operations during peak hours by managing resources effectively.
- Enhanced processes by identifying bottlenecks and collaborating with supervisors for solutions.
- Coordinated with management on strategies to boost overall store performance.
- Executed inventory controls that led to cost savings and reduced excess stock.
- Maintained meticulous cash handling practices to ensure accuracy in transactions.
- Promoted a collaborative environment by resolving team conflicts diplomatically.
Sales Associate
Sally Beauty
Chandler, AZ
08.2020 - 05.2021
- Organized racks and shelves to enhance store aesthetics and promote merchandise effectively.
- Handled cash transactions efficiently, ensuring accuracy and adherence to company policies.
- Built strong customer relationships to drive repeat business and loyalty.
- Managed returns, exchanges, and refunds according to store policy.
- Prepared merchandise for sales floor by pricing and tagging items accurately.
- Assisted customers in locating products and checked inventory at other locations.
- Provided welcoming first impressions to existing, new, and potential customers.
- Achieved monthly sales targets consistently through effective selling strategies.
Bakery Clerk
Fry's Marketplace
Chandler, AZ
02.2020 - 10.2020
- Verified freshness by checking expiration dates and rotating products to prevent spoilage.
- Delivered exceptional customer service while balancing multiple tasks during peak periods.
- Prepared fresh baked goods daily, ensuring consistent high quality.
- Arranged bakery displays to showcase products, boosting sales.
- Maintained organized work area to comply with cleanliness standards.
- Enhanced business reputation and revenue by decorating and merchandising baked items.
Education
High School Diploma -
Chandler High School
305 N. Arizona Ave Chandler, AZ05-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Inventory control and record keeping
- Safety awareness
- Shift reporting
- Team leadership
- Sales and upselling
- Strong verbal and written communication
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
05.2021 - Current
Sales Associate
Sally Beauty
08.2020 - 05.2021
Bakery Clerk
Fry's Marketplace
02.2020 - 10.2020
High School Diploma -
Chandler High School