Sierra Forsyth
Nashville,TN
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
8
8
years of professional experience
Work History
Office Manager
Ideal Dental
05.2025 - Current
- Oversee daily operation to ensure efficient patient flow and scheduling
- Rebuilt front office and clinical support team after turnover, stabilizing staffing and improving collaboration across general and specialty providers.
- Partnered with regional leadership to grow oral surgery and orthodontic specialty production in the Nashville market by 8 new specialty days across 4 offices.
- Implemented new scheduling and confirmation workflows that reduced no-shows and improved chair utilization for specialty days.
Bartender
Third and Home
06.2023 - Current
- Provide exceptional customer service, greeting guests, taking orders, and ensuring customer satisfaction
- Recorded and relayed accurate customer orders, and coordinated timely delivery of food and beverages.
Lead Front office
Ideal Dental
02.2024 - 04.2025
- Verifying insurance information for patients.
- Served as team lead, coaching new hires and partnering with the office manager on KPIs (P&L, weekly production reports).
- Provide audited information to regional. For example, schedule audits and lab fees.
- Working with doctor to ensure correct coding and documentation is being submitted.
Receptionist
Smiles Up Dentistry
08.2023 - 02.2024
- Provide exceptional customer service, greeting patients, and ensuring patient information is correct.
- Organizing treatment plans and financial payments for patients.
- Submitting insurance claims and auditing patient accounts.
Barista Shift Lead
Starbucks
Casper, Wyoming
05.2018 - 10.2022
- Led barista team during busy shifts, ensuring operational efficiency and customer satisfaction.
- Trained new staff on drink preparation and customer service standards.
- Ensured cleanliness and organization of workstations and customer areas.
- Fostered a welcoming environment by greeting guests warmly and enhancing their experience.
Education
Ph.D. - Organizational Leadership
Grand Canyon University
Phoenix, AZ07-2028
Master of Science - Industrial and Organizational Psychology
Grand Caynon University
Phoenix, AZ03-2025
Bachelor of Arts - Psychology
Chadron State College
Chadron, NE05-2023
High School Diploma -
Natrona County High School
Casper, WY05-2019
Skills
- Scheduling coordination
- Process improvement
- Change management
- Patient experience
- Service recovery
- Customer service
- Employee training
- Staff coaching
- Team building
- Team collaboration
- Problem-solving
- Organizational skills
Leadership And Skills
- Team building and staff coaching
- Change management and culture rebuilding
- Patient experience and service recovery
- Mediation and conflict resolution
Timeline
Office Manager
Ideal Dental
05.2025 - Current
Lead Front office
Ideal Dental
02.2024 - 04.2025
Receptionist
Smiles Up Dentistry
08.2023 - 02.2024
Bartender
Third and Home
06.2023 - Current
Barista Shift Lead
Starbucks
05.2018 - 10.2022
Ph.D. - Organizational Leadership
Grand Canyon University
Master of Science - Industrial and Organizational Psychology
Grand Caynon University
Bachelor of Arts - Psychology
Chadron State College
High School Diploma -
Natrona County High School