Sierra Francis
Brooklyn ,NY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Multi-Site Leasing Consultant
Equity Residential
New York, NY
06.2025 - Current
- Greeted prospective residents, qualified them, and identified needs and preferences to enhance leasing experience
- Ensures all lease applications are completed in full and performs application verification
- Prepared move-in packets, coordinated new move-ins and lease renewals, and maintained resident records to ensure smooth transitions
- Accepts rents and deposits and assists the Assistant Property Manager with posting payments in Yardi.
Leasing Specialist
Malvern Manor
Richmond, VA
01.2024 - 06.2025
- Qualified prospective residents by assessing needs and preferences to enhance leasing outcomes
- Ensures all lease applications are completed in full and performs application verification
- Coordinated move-in processes and lease renewals while maintaining accurate resident records
- Accepts rents and deposits and assists the Assistant Property Manager with posting payments in Yardi.
Tech Support Specialist III
SimpliSafe
Richmond, VA
11.2021 - 07.2023
- Assisted customers in identifying issues and explained solutions, restoring service and functionality efficiently.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved technical inquiries via phone, email, and web, ensuring alignment with department service levels and goals.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to ensure customer satisfaction post-support engagement and problem resolution.
Contact Center Representative
National Grid
Brooklyn, NY
05.2019 - 08.2020
- Provided information on the products and programs offered by the company and generated referrals to the appropriate department.
- Investigated and analyzed customer issues, developing effective solutions to meet customer needs.
- Handled customer contacts related to gas and electric investigations, complex meter situations, and web inquiries via email and phone.
- Provided emergency support during crises – report for work during emergencies. i.e. Natural disasters.
Office Assistant
Long Island University
Brooklyn, NY
08.2015 - 12.2018
- Screened visitors and issued badges to maintain safety and security.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail, sorting and distributing to correct faculty/staff and departments.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Volunteered to help with special department projects of varying degrees of complexity.
Education
Associate's degree - Psychology
Borough of Manhattan Community College
New York, NY12-2023
High School Diploma - undefined
Monacan High School
Richmond, VA08-2014
Skills
- Documentation review
- ICD-10
- Salesforce
- ICD coding
- Handling patient inquiries
- Hospitality
- Team development
- Fair Housing regulations
- Analysis skills
- QuickBooks
- Medical terminology
- Attention to detail
- Live chat
- Clerical experience
- MS Suite; Mac and PC OS systems
- Slack
- Platform
- Marketing management
- Medical records
- Supervising experience
- EMR systems
- Sales
- Agile
- Active Directory
- Computer skills
- Team motivation (leadership skill)
- Revenue cycle management
- Dental terminology
- Leadership
- Schedule management
- Jira
- Windows
- Genesys(PureCloud)
- IT
- CPT Code Modifiers
- Procurement
- Communication skills
- Data entry
- Microsoft Access
- English
- Medical office experience
- Technical support
- Organizational skills
- SharePoint
- Time management
- E-commerce
- Sales management
- Yardi
- Microsoft Office
- Phone etiquette
- Health insurance verification via electronic systems
- Help desk
- CPT coding
- Recruiting
- Intuit QuickBooks
- Atlassian JIRA
- Customer service
Certification
- Driver's License
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Multi-Site Leasing Consultant
Equity Residential
06.2025 - Current
Leasing Specialist
Malvern Manor
01.2024 - 06.2025
Tech Support Specialist III
SimpliSafe
11.2021 - 07.2023
Contact Center Representative
National Grid
05.2019 - 08.2020
Office Assistant
Long Island University
08.2015 - 12.2018
High School Diploma - undefined
Monacan High School
Associate's degree - Psychology
Borough of Manhattan Community College