Sierra Kelsay
Mexico,MO
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Tractor Supply Company
08.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Orscheln Farm & Home
09.2018 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier
Orscheln Farm & Home
05.2018 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Receptionist Clerk
Veterinary Clinic
05.2007 - 09.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Filed client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Education
Cosmetology -
Hart Career Center
Mexico, MO05.2012
Mexico Senior High School
Mexico05.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Customer Service
- Computer Skills
- Decision-Making
- Scheduling and Coordinating
Timeline
Assistant Manager
Tractor Supply Company
08.2023 - Current
Assistant Manager
Orscheln Farm & Home
09.2018 - 08.2023
Cashier
Orscheln Farm & Home
05.2018 - 08.2023
Receptionist Clerk
Veterinary Clinic
05.2007 - 09.2014
Cosmetology -
Hart Career Center
Mexico Senior High School
Similar Profiles
Karlee SpeakmanKarlee Speakman
Wear House Associate/ Sales Associate at Tractor Supply CompanyWear House Associate/ Sales Associate at Tractor Supply Company
Kami PoorKami Poor
Sales Associate at Tractor Supply CompanySales Associate at Tractor Supply Company
Tobiah Ciesielski-GilbertTobiah Ciesielski-Gilbert
Stocker at Tractor Supply CompanyStocker at Tractor Supply Company
Peter ReinschmidtPeter Reinschmidt
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company
Mary TestMary Test
Church Nursery Worker at Centennial Baptist ChurchChurch Nursery Worker at Centennial Baptist Church