SIERRA FULLER
Sprouts Farmers Market Inc, Grocery
Las Vegas,NV
20
years of professional experience
Results driven servant leader bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Work History
Store Director
3 Years 4 Months- Oversee daily operations across the store
- Facilitated team development initiatives and successfully introduced two new store locations.
- Led district calls and fulfilled roles as district shrink captain and regional customer satisfaction leader for the northwest.
- Directed seasonal and weekly merchandising strategies across store.
- Championed the implementation of new systems for markdown management and comprehensive store ordering.
- Trained all incoming store directors, and assistant managers for the district.
Store Manager
6 Years 8 Months- Manage retail locations: 18,000-25,000sq ft With per store revenue of $4 - $10 million in annual sales
- Manage all aspects of operations including Budget/P&L, staffing, team development, loss prevention, payroll control, and store standards
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Officer
1 Year 2 Months- Define and implement operations strategy, structure, and processes
- Manage the quarterly and annual budgeting process and P&L responsibilities
- Monitor performance to proactively identify efficiency issues and propose solutions
- Maintain a working knowledge of all phases of operations of a budding startup company
- Recruited and managed a team of 100+ reseller agents and office staff in two states.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Implemented processes that simplified procedures and reduced average processing time.
Store Manager/Market Manager
8 Years 1 Month- Muti unit management of retail locations: 10,000-16,000sq ft With per store revenue of $1.5 - $3 million in annual sales
- Managed all aspects of operations including staffing, team development, loss prevention, payroll control, and store standards
- Conducted daily, weekly conference calls/quarterly manger meetings; performed yearly performance reviews and allocated raises and bonuses as dictated by each individuals reviews
- Ensured successful grand opening of 3 new stores
- Developed and piloted company policies and procedures
- Spearheaded remodeling of all stores to ensure guidelines/budgets were met to take market share from the completion and ensure a consistent brand experience.
- Expanded brand recognition by building relationships with local entities, such as animal welfare groups,
- Assist in recruiting and training new general managers and assistant store managers for the district.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
- Veterinary science/ Equine management
Skills
Muti-unit management experience - 5 years
Management experience - 17+ years
Microsoft Windows
Microsoft SharePoint
Microsoft Office
Microsoft Outlook
Mentoring
Inventory Management
Project Management
Customer Service
Merchandising
Goals and Performance
Timeline
Store Director
Sprouts Farmers Market Inc, Grocery
06.2023 - CurrentRead More
Store Manager
Bed Bath & Beyond / Buy Buy Baby
10.2016 - 06.2023Read More
Operations Officer
T1 Payment Processors
05.2015 - 07.2016Read More
Store Manager/Market Manager
Petco Animal Supplies
04.2007 - 05.2015Read More
PMI
from Veterinary science/ Equine management
Read More